At DYSTI, every drop is produced in limited quantities and is not mass manufactured. To maintain the exclusivity and quality of our products, we have a strict No Refund Policy and a limited Size Exchange Policy.
By placing an order with DYSTI, you acknowledge and agree to the terms outlined below.
No Refunds
All purchases made on DYSTI are final.
We do not offer refunds, cancellations, or monetary reimbursements for any orders once they have been placed.
We encourage all customers to carefully review the product description and refer to our Size Chart before making a purchase. If you have any questions regarding sizing, feel free to contact us before placing your order.
Size Exchange Policy
We understand that sizing may occasionally require an adjustment. Therefore, we offer a one-time size exchange for the same product, subject to the conditions below.
Exchange Eligibility
To request a size exchange:
- The exchange request must be emailed to dysti.info@gmail.com within 48 hours of the product being marked as delivered.
- After receiving exchange approval via email, the product must be dispatched back to us within 2 business days.
- Exchange requests received after this timeline will not be accepted.
Conditions for Exchange
The product must:
- Be unused and unworn.
- Be unwashed.
- Be free from stains, perfume, deodorant, smoke, or any other odour.
- Be free from pet hair, lint, or any signs of use.
- Have all original tags attached.
- Be returned in its original packaging.
- Include the original invoice (if applicable).
Once received, the product will undergo a quality inspection. DYSTI reserves the right to reject any exchange request if the product does not meet the above conditions.
Return Shipping
Customers are responsible for arranging and bearing the cost of returning the product to DYSTI.
You may use any courier service, shipping partner, or delivery method of your choice (including courier services, WeFast, etc.).
We recommend using a trackable shipping service, as DYSTI is not responsible for products lost or damaged during return transit.
Exchange Approval
After your returned product passes our quality inspection, we will confirm your requested size via email.
All exchanges are subject to stock availability.
As our collections are produced in limited quantities and are not mass manufactured, certain sizes may not be immediately available.
If your requested size is unavailable, the exchange will be processed once the required size becomes available, subject to future production schedules.
Only one size exchange is permitted per order.
Incorrect or Damaged Products
If you receive:
- An incorrect product,
- An incorrect size sent by DYSTI, or
- A product with a manufacturing defect or damage,
please email us within 48 hours of delivery at dysti.info@gmail.com with your order details and clear photographs.
Once our team verifies the issue, we will arrange a replacement at no additional cost.
Items Not Eligible for Exchange
The following items are not eligible for exchange:
- Sale or discounted products
- Gift cards
- Customized or personalised products
- Accessories (if applicable)
- Products returned without original tags or packaging
- Products showing signs of wear, washing, alteration, or damage caused after delivery
Need Help?
For any questions regarding your order or exchange request, please contact us at:
Email: dysti.info@gmail.com
Our team will be happy to assist you during business hours.
